Return and Refund Policy

At ALI LITA, we aim to provide a clear, simple and transparent return process.

This policy applies to orders delivered to Germany, Austria, Belgium, the Netherlands and France.

Return and Exchange Period

You may notify us that you wish to return or exchange a product within 14 calendar days after the day you receive your order. For goods ordered together but delivered separately, this period begins after you receive the last item.

You do not need to provide a reason when exercising your statutory right of withdrawal. Please send the goods back within 14 calendar days after notifying us.

This policy does not restrict your statutory consumer rights or any additional protections available under the applicable laws of your country.

Condition of Returned Products

Please return products complete with any included accessories and, where reasonably possible, in their original packaging. Missing original packaging alone does not prevent you from exercising your statutory right of withdrawal.

You may inspect the product as you reasonably would in a shop to establish its nature, characteristics and functionality. Where permitted by law, you may be responsible for a reduction in value resulting from handling beyond what is necessary for this inspection.

Please provide your order number or another reasonable proof of purchase.

For damaged, defective or incorrect products, we may request photographs to help assess the issue. This does not limit your statutory rights.

How to Request a Return

Email our customer service team to notify us of your return and obtain return instructions:

Email: support@alilita.com

Please include your name, order number and the products you wish to return. A reason is optional for a change-of-mind return.

A clear statement of your decision to withdraw is sufficient. Prior approval is not required to exercise your statutory right of withdrawal.

Return Shipping Costs

ALI LITA covers return shipping costs from Germany, Austria, Belgium, the Netherlands and France, including change-of-mind returns and returns involving damaged, defective or incorrect products.

We will provide a prepaid return label or arrange another return method at our expense. Please contact us before arranging your own postage so we can confirm the method and reimbursement arrangements.

Return Address

ALI LITA
Bureau 3, 6 Bis Boulevard Berthelot
34000 Montpellier
France

Please contact support@alilita.com for the prepaid return method and any reference needed to identify your parcel.

Exchanges

Exchanges may be requested within the 14-day period and are subject to stock availability. If the requested replacement is unavailable, we will offer a refund.

Refunds

We initiate refunds within 3 business days after receiving the returned goods or adequate evidence that you have sent them back, whichever occurs first.

For statutory withdrawals, we reimburse you without undue delay and no later than 14 calendar days after being informed of your decision to withdraw. Where legally permitted, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first. Product inspection will not extend the applicable statutory deadline.

For a full withdrawal, the refund includes the original standard delivery charge, if any. Additional costs resulting from your choice of a more expensive delivery method are not refundable.

Refunds are issued to the original payment method unless you expressly agree otherwise, without additional refund fees. Your bank or payment provider may require additional time to display the funds.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or different from what you ordered, contact support@alilita.com so we can help resolve the issue.

Depending on the circumstances and your applicable statutory rights, we will arrange repair, replacement, a price reduction or a refund at no cost to you.

The 14-day change-of-mind return period does not limit your legal rights concerning faulty or non-conforming goods.

Contact

For returns, exchanges or refund enquiries:

Email: support@alilita.com